Messaging

MyClaude messaging connects you directly with product sellers. Ask pre-purchase questions, report issues, or request features — all without leaving the platform.

Starting a conversation

1. Navigate to the product page at myclaude.sh/p/product-slug.
2. Click the Ask Seller button below the product description.
3. Write your message (1-1,000 characters).
4. Click Send.

A new conversation is created automatically. The seller receives a notification in their dashboard. You can find all your conversations under Dashboard > Messages.

You must be signed in to send messages. One conversation exists per buyer-product pair — if you message the same seller about the same product again, it continues the existing thread.

Reading and replying to messages

1. Go to Dashboard > Messages.
2. Your conversations are listed with the most recent at the top. Each shows the product name, the other party's username, and a preview of the last message.
3. Click a conversation to open it.
4. Type your reply and click Send.

Unread messages are marked with a badge on the conversation list. Opening a conversation marks all messages in it as read.

Message limits and rate limiting

Rate limits are per-user. If you hit the send limit, wait briefly before retrying.

Writing good messages

As a buyer

Do:

• Describe your use case so the seller can give a relevant answer.
• Lead with the specific question — don't bury it in a wall of text.
• Check the product docs before asking something already answered.

Don't:

• Rapid-fire short messages. Compose one clear message instead.
• Share credentials, API keys, or secrets in messages.
• Use messaging for general Claude Code support — this is for product-specific questions only.

As a seller

Do:

• Respond within 48 hours when possible. Buyers notice response time.
• Thank buyers for bug reports — they're improving your product for free.
• Acknowledge feature requests even if you can't commit to a timeline.

Don't:

• Ignore messages. Unresponsive sellers lose buyer trust.
• Direct buyers to external platforms for support.
• Send promotional messages about your other products.

Reporting abusive messages

If you receive a message that violates the Content Policy — spam, harassment, threats, or solicitation — report it:

1. Open the conversation.
2. Click the Report flag icon on the offending message.
3. Select a reason from the dropdown.
4. Click Submit Report.

MyClaude reviews reports within 48 hours. Depending on severity, the offending user may receive a warning or account suspension. You won't see the outcome — but the behavior gets addressed.

Related pages

• Purchasing Products — how the purchase flow works
• Browsing & Discovery — finding products to ask about
• Content Policy — what constitutes a policy violation
• Ratings and Reviews — leave public feedback after purchase